VACANCY - Team Member

Would you like to join our expanding team at Driftwood Coffee House in Maldon? Please note - this role will involve working weekends as well as weekdays plus some evenings.

Key areas of responsibility:


•    Serving customers efficiently with food and drink orders and taking payments.
•    Assisting in preparation of coffee shop and counters before, during and at the end of service including cleaning duties.
•    Preparation of food and beverages.
•    Offering customers exceptional standards of customer service and care.


The role includes: 


•    Demonstrating highest standards of customer welcome and care when assisting customers at the counter, taking and delivering orders to tables.
•    Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
•    Ensuring adequate stock levels of supplies and consumables for coffee shop area, managing orders and stock rotation.
•    Managing queues and meeting customer expectations, upsell to maximise profit.
•    Preparation and service of hot and cold beverages, breakfasts, lunches and cakes etc.
•    Keeping the areas tidy and clean including table clearing, removing dirties and waste, general cleaning procedures as part of daily shop open/close down.
•    Handling customer complaints in the first instance and reporting feedback to the Managers.
•    Working within established guidelines and operating procedures.
•    Ensuring compliance with all legislation, H&S and food hygiene.
Personal skills required for the job:
•    Having a friendly and engaging personality, good communicator, able to work under pressure.
•    Comfortable working with the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
•    Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
•    Assistants will be on their feet for most of the day and may be required to lift and carry tables/chairs, trays and crockery, restock shelves etc.
•    You should have a comprehensive understanding of the menu and have a keen interest in food and drink.
•    An effective, well organised and efficient team player with a strong sense of discipline and urgency.
•    Knowledge of till operation and cash handling.
•    Excellent standards of personal presentation, smart appearance and articulate.
•    Food Hygiene training / qualifications.
•    Trained Barista or with previous catering experience advantageous.

To apply, please email CV and cover letter to kate@maldontradingideas.co.uk

VACANCY - COOK

We are looking for an experienced part-time cook to join the kitchen team this spring.

Must be available to work weekends plus some weekdays. Shifts will involve a mix of evenings and daytime hours.

 

Role will involve:

- Food prep and cooking
- Maintaining a clean and organised kitchen
- High attention to detail
- Food hygiene and health & safety
- Stock check and ordering
- Working as part of a small team and independently

To apply, please email CV and cover letter to kate@maldontradingideas.co.uk