VACANCY - Team Member
Would you like to join our expanding team at Driftwood Coffee House in Maldon? Please note - this role will involve working weekends as well as weekdays plus some evenings.
Key areas of responsibility:
• Serving customers efficiently with food and drink orders and taking payments.
• Assisting in preparation of coffee shop and counters before, during and at the end of service including cleaning duties.
• Preparation of food and beverages.
• Offering customers exceptional standards of customer service and care.
The role includes:
• Demonstrating highest standards of customer welcome and care when assisting customers at the counter, taking and delivering orders to tables.
• Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
• Ensuring adequate stock levels of supplies and consumables for coffee shop area, managing orders and stock rotation.
• Managing queues and meeting customer expectations, upsell to maximise profit.
• Preparation and service of hot and cold beverages, breakfasts, lunches and cakes etc.
• Keeping the areas tidy and clean including table clearing, removing dirties and waste, general cleaning procedures as part of daily shop open/close down.
• Handling customer complaints in the first instance and reporting feedback to the Managers.
• Working within established guidelines and operating procedures.
• Ensuring compliance with all legislation, H&S and food hygiene.
Personal skills required for the job:
• Having a friendly and engaging personality, good communicator, able to work under pressure.
• Comfortable working with the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• Assistants will be on their feet for most of the day and may be required to lift and carry tables/chairs, trays and crockery, restock shelves etc.
• You should have a comprehensive understanding of the menu and have a keen interest in food and drink.
• An effective, well organised and efficient team player with a strong sense of discipline and urgency.
• Knowledge of till operation and cash handling.
• Excellent standards of personal presentation, smart appearance and articulate.
• Food Hygiene training / qualifications.
• Trained Barista or with previous catering experience advantageous.
To apply, please email CV and cover letter to kate@maldontradingideas.co.uk
VACANCY - COOK
We are looking for an experienced part-time cook to join the kitchen team this spring.
Must be available to work weekends plus some weekdays. Shifts will involve a mix of evenings and daytime hours.
Role will involve:
- Food prep and cooking
- Maintaining a clean and organised kitchen
- High attention to detail
- Food hygiene and health & safety
- Stock check and ordering
- Working as part of a small team and independently
To apply, please email CV and cover letter to kate@maldontradingideas.co.uk